Stupidos Celcom Broadband Service Careline Man

Well... so i havent pay aabout 3 months bills..not because i dont have money just that because i dont have time!!! And who r u to judge me? Only a Service Careline man!!!

My story

I knew that i need to pay the bills asap especially now that my brother is back home. He would most probably be using the internet more often than i do. So, i figure...after i sent my father off to the airport i might as well go to the Celcom Kiosk and Public bank to pay all the bills...not only my broadband bills but also my car monthly loan. It was like around 9 a.m that i went to pay.

Last nite, when my bro tried to open it...it went no connection. So, i just gave it a moment or so as maybe they need to configure the connection ka..somehow. But, this morning, still the same problem occur.

So, i called the Celcom Broadband Careline. It went smoothly as that man said the line was barred but then he said it'll take at least 30 minutes max before i can use it.so, i pun..ok. thank you in a very polite manner. imagine..6.30 am i called ...7.00 am..still no luck. I wait again...until 10.30 am i call back.

After too many extension finally i get through. If i'm not mistaken it's the same man.

Here goes, " Nombor telefon cik?" and i gave him my no.fon.
"No kad Pengenalan Cik?" ...i read to him one by one because i think he needs to write it down ka..so..
"84..06.." then..the line went silent macam nobody on the other line...
"Teruskan la sampai habis"..he said to me.( with his harsh voice)
"Nama ibu?" , again in his harsh voice.
" Talian cik da kena BAR." he continues.
Haaa? i said. (tak dengar time tu)
" Talian cik da kena sekat." (again with another annoying voice).
You know..he sounded like " sebab tu la tak dapat connect sebab tak bayar" - you know that kind of voice.

Apalagi... in an angry mode..
.
" SEBAB TU LA SAYA CALL. PAGI TADI SAYA DA CALL KATA SETENGAH JAM SAJA KENA TUNGGU! INI DA BERAPA JAM? SAYA DA BAYAR SEMALAM! AWAK JANGAN LA NAK KURANG AJAR.
"apa? kurang ajar?" he asked.
YA KURANG AJAR. KALO TAK SAYA BOLEH BUAT ADIUAN DEKAT AWAK.
and then he said something like this,
" saya hanya merujuk kepada rekod."
Which make me even mad. Maksudnya, he knew la why i was pissed off with him?!!! selamba de jer he said..'
cik sila tunggu sekejap".
"rekod sudah disemak, talian sudah dibuka sekatan, mungkin ada masalah teknikal sementara. cik, sila tunggu."

By this time, i can sense that he was embarassed as he knew i've made the payment sebab his voice bertukar..or maybe because i've threaten to make a complaint. Sekali, when i go to my lappy, the connection pun terus ok.
Hmm...punya la naik darah tahap gaban tadi!!!

The thing is, i talk nicely and politely to him yet he was so la arrogant! Siap bagi arahan as if i am the problematic person yg tak pandai nak bayar the monthly rent purposely! Tolong la....my gaji lebih dari cukup la..if sekadar rm68 ja sebulan have to pay! (* if only u all can hear hisvoive and tone of voive at that particular time...i tell you....really...mau ja sampai kasut ke muka dia ooo)

Please la people, do not get angry at a people if it's your job to answer people's calls!!! You are paid for it,mind you! Besides, i was so damn polite lain la if i was rude ka something! This whole thing made me think: "Is it really true the Malaysian people is rude? Like what Reader's Digest claimed?" I wonder...